• Terms & Conditions

  • Terms & Conditions

    • Safety is the most important thing to us for all our guests and staff members
    • Offensive, aggressive or disorderly behaviour to the driver, staff members or guests on board will not be tolerated and will result in termination of the service.
    • Appropriate conduct will be outlined by De Luxe Limo staff members upon arrival
    • Alcohol will not be sold on the bus
    • Responsible service of alcohol will be adhered to at all times
    • Under-age drinking is not permitted on the bus
    • Smoking is not permitted on board
    • We reserve the right to refuse entry if any person(s) is heavily intoxicated or under the influence of drugs
    • We reserve the right to remove any person(s) who is heavily intoxicated or under the influence of drugs to a taxi at your own expense
    • Illicit Drugs are not permitted on the bus
    • Weapons or sharp objects will not be permitted on board
    • We are not responsible for loss or damage of personal items
    • We are not responsible for injury incurred due to careless or inappropriate behaviour
    • Violence will not be tolerated. Removal from the bus will occur immediately and police will be called. The service will terminate from this point. No exceptions.
    • The bus is fitted with CCTV surveillance cameras for insurance and legal purposes. We reserve the right to view the footage should damage or injury occur.
    • Damage, missing equipment or fittings will be quoted and charged for replacement/ repair as a result of malicious or deliberate behaviour
    • A minimum fee of $1000 will be charged for seat damage and taken from the bond. An additional invoice will be provided if the replacement cost is greater than this amount
    • Damage and replacement of 19inch TVs will be charged at $800 and taken from the bond
    • Damage and replacement of 55inch TV will be charged at $2000 and taken from the bond and an additional invoice will be provided
    • A $200 fee will be applied and taken from the bond for a person(s) vomiting, urinating or defecating.
    • A $200 fee for cleaning will be applied for removal of chewing gum or excessive drink spillage.
    • We are not liable for unforeseen traffic/street access conditions if arrival is delayed.
    • The pickup location must be suitable for our 12.5 metre bus to gain access.
    • Additional guests will not be permitted once the service has commenced
    • Entry to venues is at the discretion of venue staff, based on normal entry requirements.
    • A non-refundable deposit of $500 is required at the time of booking
    • The full amount is to be paid 72 hours prior to the event. The event will not occur if the remaining amount is not paid.
    • Less than seven days’ notice cancellation 50% of the total cost will be charged
    • Less than 48hrs notice cancellation full amount will be charged
    • Rescheduling may occur if more than 14 days’ notice is provided depending on availability within 6 months
    • $1000 BOND will be held to a credit card and refunded 24hrs after the event if no damage or misplacements have occurred.
    • Photos and videos will be published on our website and social media after the event. You must advise us if you do not wish this to occur prior, during or by the following Wednesday of the event.
    • In the event that the Karaoke or sound system breaks down the following percentage will be refunded;

    Within the 1st hr 25%

    During the 2nd hr 20%

    During the 3rd hr 15%

    During the 4th hr 10%

    During the 5th hr 10%

    • In the event that the bus breaks down 80% will be refunded or the option of rescheduling will be available.